Frequently asked questions about delivery

Standard mainland UK

Royal Mail tracked. Up to 7 working days. Order by 6pm
Delivered between 8am - 6pm.

FREE on orders £50 and over


Express uk delivery

Royal Mail tracked. Up to 3 working days from receipt of order. Order by 2pm.
Delivered between 8am - 6pm.


Up to 2 working days uk delivery

Royal Mail tracked. Delivered in up to 2 working days. Order by 2pm.
Delivered between 8am - 6pm.



Republic of ireland only

DPD tracked. Up to 7 working days.



European delivery

DPD tracked. Up to 8 working days


Australia, canada and new zealand

Royal Mail. Up to 5-7 working days


How do i track my order?

Once your order has been dispatched you will receive an email confirmation containing a tracking number and details of the courier we used to send your item. Click on ‘track my order’ to track your parcel from the email, or just click here.

When will my order arrive?

Once you place your order it will be processed on the next working day (Mon-Fri) unless you select next day delivery prior to 2pm. Your order will then be delivered based on the delivery method selected (details of available options are above).

Orders placed after 2pm on Friday afternoon, during the weekend, or during bank holidays will be processed on the next possible working day (for example if you place an order on the Saturday of a Bank Holiday weekend, your order will be processed on the following Tuesday).

We advise that this is taken into account when choosing your delivery method if you need to receive your delivery rapidly. Note also that Royal Mail do not deliver on public holidays or bank holidays and you should add these days to the normal expected delivery time-frames.Parcels may require a signature. A card will be left if there is no one at home. A delivery address can be specified if you know you won't be in to sign for your order.

COVID UPDATE - Please note that while our carriers are still offering a very good standard of service in the vast majority of cases, there may be some disruption to normal delivery time frames in some cases despite their best efforts. We thank you in advance for your understanding in these exceptional circumstances.

Where is my order?

In the unlikely event that the tracking says it’s been delivered but you haven't received the order, you will need to contact us at, Before you get in touch with us please check with your neighbours who may have signed or received the order on your behalf.

What couriers do you use?

If you are ordering from the UK we send parcels on a tracked Royal Mail service.

What countries do you deliver to?

We deliver to the UK only currently. We hope to resume deliveries to the EU and globally soon.