From 24 July, the government is making it mandatory for customers in England to wear face coverings in shops, as is already the case in Scotland, (with the exception of young children or people with certain health conditions). Where it is mandatory we would ask all customers to follow this unless they have a health condition that exempts them.
Where government guidance is that colleagues should wear face coverings (for example in Scotland), they will be. As with customers, the government has made exceptions for some colleagues.
Store Temporary COVID Closures
Our retail stores are temporarily closed in line with government guidance in England, Wales, Scotland, Northern Ireland and Republic of Ireland.
Stores will re-open when government guidance changes.
Our website is open 24/7 and is operating as normal . Our carriers, including Royal Mail, are still operating a very good service overall for the vast majority of orders. However in a small number of instances despite their best efforts, deliveries may take a bit longer than normal. We thank you in advance for your understanding and take this opportunity to thank everyone’s hard work and courage in such difficult conditions.
COVID-19 Policy Changes & Measures
We've increased our returns policy to 60 days as we understand it might be difficult to get out to a post office or post-box currently.
Plus, if you are over this 60 day period when our stores re-open we will be operating a 2 week grace period for you to return goods (subject to the other provisions of our normal returns policy).
Our colleagues are all working incredibly hard and we’re so grateful for their commitment and efforts. Our warehouse and Head Office team are following government guidelines re social distancing, we have implemented staggered breaks to ensure our team can stay well apart, and we have, (amongst other measures), put in place enhanced cleaning and hygiene regimes.
Our returns department are quarantining parcels for 3 days from when we receive them for added peace of mind for our staff. Again this may mean we process your returns a bit slower than usual - but we are still faster than many other retailers as this is still only taking up to 10 working days from when we get your return.
We are monitoring government advice and will, of course, be following any other measures which are required or advised.
To end, we’re right grateful to you, our customers, for continuing to support us. It’s not been easy for anyone and we’re lucky to have folk and customers who pull together and supports one other in any situation.
Thank you for your support